Love It Tours Terms and Conditions.
Please take the time to familiarise yourself with our Terms and Conditions. By booking a tour with us, you agree to all terms and conditions outlined below.

Us/We is Love It Tours (in conjunction with Formaggi Ocello)

Nature of the Tour
This tour has been designed for travellers with an interest in artisan food and wine – itineraries and producer visits have been scheduled to reflect this. This tour is not recommended for anyone under 20 years of age. This tour requires you to have a moderate level of physical fitness and be in good health generally. Activities include: walking tours of local towns and vineyards, 2-3 hour long bus transfers, stairs at restaurants and accommodation, walking tours through cheese maturation caves which can sometimes be cool (around 10 degrees) and have uneven ground surfaces, coming into contact with farm animals. Many places will not have wheelchair or disabled access.

Tour size
Minimum tour size is 12 people, maximum size is 14 people. Tours will be confirmed to proceed by us only after minimum group size is met.

Prices, Bookings and Deposits
Prices are based on twin share. Due to the nature of our accommodation, we can’t accept single travellers at this point in time. You will be required to pay 50% of the tour price as a deposit upon booking. The remaining balance needs to be paid at the time we confirm the tour is proceeding (subject to minimum group size being met). We aim to confirm tours as soon as possible, the latest possible date will be 2 months (60 days) before the tour commences.

Transfers / Joining the Tour
You are responsible for organising your own transport to the start city in order to meet the group, and for travel required once the tour finishes in the end city. All travel and transfers within the duration of the tour are included in the price (eg – visits to local producers, transfers between towns).

We have tried to include as much as we can in the tour price. Inclusions for each day are listed in the itinerary. Group dinners and lunches include wine. Items not included in the tour price are: personal shopping and souvenirs, tips and gratuities, laundry, optional excursions, food and beverages outside of set group menus, some meals.

Accommodation and Dining
Hotels and restaurants are of approximately 4 star standard, we have selected these in order to provide a high standard of comfort, cleanliness and service. We have selected some of our favourite venues, places we think embody typical Italian style so you can enjoy authentic Italian hospitality and cuisine for the duration of the tour.

Special Requests
Where a special request (eg. dietary requirements, room location, twin or double bedded room, a particular facility at a hotel) is an important for you, please advise us when your booking is made. We will pass your request onto the hotel or restaurant but cannot guarantee that it will be accommodated. Unless and until specifically confirmed, all special requests are subject to availability.

Travel Insurance
Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit, strikes or other force majeure.

Visa and Passports
All passengers must have a valid passport that is valid for at least six months after the holiday end date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. We are not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas.

Changes to Itinerary
Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road or weather conditions, strikes or other reasons beyond our control. You appreciate and acknowledge that the nature of this type of travel requires occasional flexibility and you should allow for alternatives.

Tour Leadership
Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund.  We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited.

Cancellation Policy
If the tour is does not proceed: if for any reason we decide the tour cannot proceed, any payments you made to us towards the tour price will be refunded to you.

If we cancel the tour: We may cancel the tour anytime up until (date) due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. In this instance, you will receive a refund for any payments you have made towards the tour price. We are not responsible for any other expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

If you want to cancel your booking, you will forfeit any payments. No refunds will be given under any conditions.